21st Century Auto Repair Shop Management

Managing an auto repair shop in the new millenium can be a challenge for any shop, no matter what size the shop is.  When managing customer information, vehicle repair information and history, follow up and contacts or any other aspect of shop management, organization is key.  Many shops use computer programs to assist with this, but now there is a better way - Cloud Shop Management or CSM.

What is cloud computing.  Well, simple put it is the ability to use an internet connection to operate a given program.  The cloud is a representation of the internet.  So Cloud Shop Management or CSM allows shop owners to access a Shop Management System (SMS) via the internet

CSM allows a shop owner to gain access to their important management applications from anywhere.  Home, home office or even away from the office.  Good CSM providers will allow you to work from a laptop, Apple IPad or tablet PC, and eventually even smart phones.  And if your an Apple fan, good CSM systems will operate on any Apple Computer (IMac, PowerBook etc).

The biggest question most people ask is "What benefits are available in CSM compared to desktop applications".  We have found there are 4 major advantages for CSM over traditional desktop programs.

• Access the application from anywhere you have an internet connection
• Data for the application is stored in the cloud.  This means you never have to worry about backup or loosing data if a computer crashes at your shop.
• Disaster Recovery.  Auto repair shops are a fairly hazardous environment.  In the event of fire or a natural disaster, you can begin processing work orders by simple plugging in a new computer.
• Cloud computing offers features desktop application cannot or do not.  Abilities such as Text Message alerts to customers about their repairs, Email follow up and even allowing customers to view pictures of the work and their invoice online from any internet capable device.  This means you can attach pictures of the repair work to the work order, notify the customer via Text Message on their smart phone and the customer will be able to click a link to view the work order and the pictures of the repairs!

As with any cloud computing, an internet connection is required.  Some applications require a high-speed connection, while others will operate well with only a dial-up connection.  If you are considering using a CSM for your shop, be sure you have the following tools.

• An active internet connection.  If broadband (Cable, DSL, Satellite) is available in your area, you will get your best results with one of these type of connections.
• Have a backup plan if your internet connection dies.  Good examples are a dial up connection and/or a cellular connection.  Most areas of the country now have 3G or 4G internet connections via the cellular phone network.  Use a smart phone or 3G router to enable your internet connection in the event your land-based connection become unavailable.

CSM is certainly on the leading edge of the Shop Management world and will eventually replace the traditional desktop applications.  If your ready for the upgrade to the Cloud,  check out Shop Boss Pro.  The offer a fully featured CSM with prices ranging from free to $99.95 per month depending on how busy your shop is.

Good luck and keep the wheels spinning!

Chris Boshaw is the president of Boss Software Inc., the providers of Shop Boss Pro.  For more information or to republish this article, contact them at (800) 214-7051.